Timeouts & warming up

tripster is in pre-beta. To keep it free, the servers that plan routes, find places, and fetch weather go to sleep when nobody's using them. The first request after a quiet spell has to wake them — which takes a few seconds and can occasionally time out. It's not your connection, and nothing is broken.

What it looks like

When a server is still waking up, you'll see a short notice like one of these.

Planning or updating a trip
Routing is temporarily unavailable. Please try again shortly.
Try again
A trip with temperature limits
Weather data is temporarily unavailable. Please try again shortly.
Opening a trip or your trips list
Could not load this trip.
Try again

What to do

  1. Give it a moment. Wait about half a minute — the server is spinning up.
  2. Tap Try again on the screen (planning a trip also has the regenerate control). The second attempt almost always lands.
  3. No button on that screen? Pull down to refresh, or reload the page — the warmed-up server answers right away.
  4. Still stuck after a couple of minutes? That one's on us — wait a little longer and try once more.

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